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Problems with Roadrunner Support get instant solution at one place, the passwords of as many as 320,000. Time Warner Cable residential customers nationally. Who have email addresses through the company may have been stolen in a hacking attack, the company has confirmed.
The company would not confirm whether any of its approximately 380,000. Maine customers were affected, saying only that the breach included “residential customers across our markets”. Time Warner, Roadrunner Email problems get instant solution at one place the largest cable provider in Maine. It has 16 million business and residential customers in 29 states, according to its website. The company also offers television, telephone and Internet services.
Company spokeswoman Nathalie Burgos said in an Roadrunner Email problems get instant solution at one place. Thursday that the company was contacting customers through email and direct mail. So they can “take precautions to protect their accounts and update their passwords using a strong, unique alternative.”
People who have Time Warner’s Roadrunner email accounts. With the .rr.com tag, are at particular risk, Burgos said, particularly if the accounts contain sensitive personal and financial information.
Burgos said the emails and passwords probably were stolen through malware – harmful computer software and viruses – downloaded through digital attacks or indirectly through data breaches of third-party companies that stored Time Warner customers’ information, including email addresses.
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“Our understanding is that the compromise had nothing to do with TWC’s systems or processes,” Burgos said in her email. “We haven’t yet determined how the information was obtained, but there are no indications that our systems were breached.”
Internet security expert Ed Sihler said Roadrunner Email problems get instant solution at one place Thursday that the severity of such a breach depends on how customers use their Time Warner email accounts. If they use their email to deal with credit cards, tax accounts or other sensitive personal information, or their messages contain Social Security numbers, there could be a problem, said Sihler, technical director for the Maine Cyber Security Cluster at the University of Southern Maine in Portland.
If an email account is used only for junk mail or not at all, there is little threat, but users should change their email passwords to prevent their accounts from being used as platforms to send spam, he said.
The FBI recently notified the company that some customers’ email addresses, including account passwords, may have been compromised, Burgos said. The company estimates that as many as 320,000 could be affected.
Joshua Silver, who specializes in cyber security for the Bernstein, Shur, Sawyer & Nelson law firm in Portland, said the actual number of Time Warner customers affected probably exceeds the company’s initial estimate, which is 2 percent of the company’s 16 million-customer base.
He cited other large, national incidents such as the 2013 Target Brands Inc. breach, in which the discount retailer’s initial estimates fell far short of the 70 million people now believed to have been affected.
“That’s almost always the case,” Silver said. “You get lowballed in the beginning.
“It sounds like from what I’m reading that someone has gotten a password database,” Sihler said. “I would expect the number of accounts (affected) to go up if it was an actual breach.”
A customer might not even realize an account has been compromised if all a hacker does is read a few emails. But if someone starts sending out spam to people from the email account, “the user notices fairly quickly because of the angry responses that fill the inbox,” Sihler said.