Roadrunner Email Cases | +1-855-785-2511
Roadrunner Email: We will assume you went to https://mail.google.com/ and tried to log into your account. It didn’t work and you’re unsure what to do next. The following is a list of common situations or errors and what you should do for each.
Your password does not work – use the “Forgot password?” link on the sign-in page and then follow the instructions. You may be able to use previously configured recovery options or answer questions about the account to prove ownership.
You do not remember the account name (e-mail address) – use the “Find my account” link on the sign-in page and then follow the instructions.
You are instructed to supply a mobile number to receive an SMS code – follow the instructions provided. This could include mention of “suspicious activity” or there being “something different” about how you are signing in. For more information see: http://www.google.com/support/forum/p/gmail/thread?tid=69a33682180a6d01
“Contact your domain admin for help” – this is a G Suite account (NOT @gmail.com) and you will need to contact your G Suite administrator for help with the account. https://support.google.com/accounts/answer/181627
“Sorry, Google doesn’t recognize that email” – the account does not exist. It could be due to a spelling error in the e-mail address, or perhaps because the account was deleted.
“Temporary Error…” or “Oops…” or a similar message – see the following troubleshooter for more information: https://support.google.com/mail/answer/140031
Any messages about being underage – this indicates the system believes you are too young to own a Gmail account (generally under 13). See: https://support.google.com/accounts/answer/1333913
Any message about your account being “Disabled” or “Suspended” – typically indicates some abuse, violation of the Terms of Service, or possibly a compromised account. Follow any instruction given or provided links when you try to sign in. https://support.google.com/accounts/answer/40695
“Google doesn’t provide another way to sign in to this account” – typically indicates the account has been disabled. Follow the process for a disabled account recovery https://support.google.com/accounts/answer/40695
“This account was deleted and is no longer recoverable” – then the account is lost. There is no way to recover it, and the account cannot be re-created.
Some other error not listed above – use the following troubleshooter: https://support.google.com/mail/troubleshooter/2943007